Terms of service
Late Policy: All sessions are 1 hour and will start/end at the scheduled time. Clients may arrive 5-7 minutes early to prepare for session (bathroom, change of clothes, etc). If client is running late this is to be communicated BEFORE scheduled time. After 15 minutes into scheduled time, sessions are considered cancelled/no show if client does not communicate with trainer.
Cancellation Policy: If session needs to be cancelled this should be done 24hours prior to scheduled session or it will count as a no call. Rescheduling fee for every cancelled session $10. If client wishes to do virtual session in place of in-person session this should be communicated 24hrs prior to session and is free of charge. If cancellation is due to trainer rescheduling fee does NOT apply.
Missed/Makeup Sessions: If client has other obligations that may interfere with scheduled session time(s) (appointment, travel plans, etc.), please communicate with trainer upon booking to avoid rescheduling fees. Rescheduled sessions are based on available time slots that trainer may have. If there is no availability within the same week, client can either wait for next opening or add it to the end of monthly sessions booked. Client is allowed 1 no call/no show, after 1 no call/no show client is willingly forfeiting time slot AND the remaining paid for sessions, NO COMMUNICATION= NO REFUND/RESCHEDULING.
Refund/Transfer Sessions: In the event that client has to cancel remaining sessions for monthly package, there will be a charge of half the monthly price to transfer/save time slot for the following month. Transfer of sessions can only be used for following month. Upon booking a deposit of half monthly cost will be required and is NON- REFUNDABLE.
No extra people allowed during session UNLESS discussed with trainer BEFORE arrival!
Please mask and sanitize hands upon entry and exiting fitness studio.
If you are not able to make in person sessions (car issues, illness, etc) sessions will be held virtually NOT cancelled unless requested by client.
Sessions DO NOT roll over into the next month. If sessions are missed/rescheduled make up days are for the same month.
Do not enter into fitness studio until permitted by trainer. Please wait in waiting area.
Second half of monthly balance is due by the second week of the month (halfway through the month) or sessions will be cancelled until payment is received. If you are late paying remaining balance, sessions missed during this time are not transferable.
New month books are opened to current clients FIRST. Time slot must be secured with payment. I WILL NOT assume you are continuing training and hold time slot. Please communicate.
Small Group Sessions:
Sessions will begin at scheduled time, doors will lock after 15 minutes.
Weekly schedules should be sent/confirmed no later than Sunday @12pm.
Number of sessions for each monthly package is to be followed, sessions do not roll over to following month.
Attendance must be 80% or better each week in order to reserve extra time slots for following week.
Late Policy: All sessions are 1 hour and will start/end at the scheduled time. Clients may arrive 5-7 minutes early to prepare for session (bathroom, change of clothes, etc). If client is running late this is to be communicated BEFORE scheduled time. After 15 minutes into scheduled time, sessions are considered cancelled/no show if client does not communicate with trainer.
Cancellation Policy: If session needs to be cancelled this should be done 24hours prior to scheduled session or it will count as a no call. Rescheduling fee for every cancelled session $10. If client wishes to do virtual session in place of in-person session this should be communicated 24hrs prior to session and is free of charge. If cancellation is due to trainer rescheduling fee does NOT apply.
Missed/Makeup Sessions: If client has other obligations that may interfere with scheduled session time(s) (appointment, travel plans, etc.), please communicate with trainer upon booking to avoid rescheduling fees. Rescheduled sessions are based on available time slots that trainer may have. If there is no availability within the same week, client can either wait for next opening or add it to the end of monthly sessions booked. Client is allowed 1 no call/no show, after 1 no call/no show client is willingly forfeiting time slot AND the remaining paid for sessions, NO COMMUNICATION= NO REFUND/RESCHEDULING.
Refund/Transfer Sessions: In the event that client has to cancel remaining sessions for monthly package, there will be a charge of half the monthly price to transfer/save time slot for the following month. Transfer of sessions can only be used for following month. Upon booking a deposit of half monthly cost will be required and is NON- REFUNDABLE.
No extra people allowed during session UNLESS discussed with trainer BEFORE arrival!
Please mask and sanitize hands upon entry and exiting fitness studio.
If you are not able to make in person sessions (car issues, illness, etc) sessions will be held virtually NOT cancelled unless requested by client.
Sessions DO NOT roll over into the next month. If sessions are missed/rescheduled make up days are for the same month.
Do not enter into fitness studio until permitted by trainer. Please wait in waiting area.
Second half of monthly balance is due by the second week of the month (halfway through the month) or sessions will be cancelled until payment is received. If you are late paying remaining balance, sessions missed during this time are not transferable.
New month books are opened to current clients FIRST. Time slot must be secured with payment. I WILL NOT assume you are continuing training and hold time slot. Please communicate.
Small Group Sessions:
Sessions will begin at scheduled time, doors will lock after 15 minutes.
Weekly schedules should be sent/confirmed no later than Sunday @12pm.
Number of sessions for each monthly package is to be followed, sessions do not roll over to following month.
Attendance must be 80% or better each week in order to reserve extra time slots for following week.